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Last updateThu, 14 Oct 2021 10am

CHAS welcomes Ahmed Doghem as Distribution Manager (CX)

CHAS, the supply chain risk management expert, has appointed Ahmed Doghem as Distribution Manager with a focus on Customer Experience (CX). 

Ahmed brings over 20 years’ CX experience to the role, having worked for brands including Kingfisher Insurance, Dixons Carphone (Currys) and Gulliver’s Travel Associates (HotelBeds) with previous responsibilities including running a global multilingual contact centre.

Ahmed has a proven track record of delivering results in performance improvement and enhancing the customer experience. He also has strong expertise in translating business requirements to product and IT teams and designing and communicating system capabilities to business stakeholders. In addition, he is a Lean Six Sigma, Yellow Belt and is fluent in Arabic.

At CHAS, Ahmed will join the Products & Markets team, where he will focus on building on CHAS’s reputation for excellent customer service and enhancing the overall CHAS customer service experience. 

Alex Minett, head of Products & Markets at CHAS comments: “We are delighted to welcome Ahmed to the Products & Markets team as our product offering continues to evolve and expand. His appointment reflects CHAS’s ongoing commitment to promoting the highest levels of customer satisfaction even during this period of rapid growth.” 

Ahmed Doghem comments: “I’m very happy to be joining the Products & Markets team at CHAS. I look forward to having a positive impact on the CHAS customer experience and ensuring it remains the utmost priority as CHAS develops their range of products and services.” 

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